Terms of Use

These Terms of Use (“Terms”) govern your use of the Reelio iOS application and this website (together, the “Service”), operated by Omar Ashour, Rügländer Straße 6, 91522 Ansbach, Germany (“we”, “us”). By using the Service you agree to these Terms.

1. What Reelio is

Reelio is an AI coaching tool for short-form video creators. You upload a video draft; the Service analyzes it and returns a score, verdict, suggested fixes, captions, hook rewrites and related AI-generated content. Reelio does not connect to, or post on, any social media account.

2. Accounts and eligibility

• You must be at least 16 years old to use the Service.
• You are responsible for keeping access to your account secure and for all activity under it.
• Guest usage is limited and tied to your device; guest data may be lost if you don’t create an account.
• Creating an account in the app concludes a contract with us for the free Service on these Terms, in English. The account is created when you confirm your sign-in (Apple, Google, or the code we email you); before that step you can correct your entries freely. We do not store the contract text separately; these Terms stay available at reel-io.com/terms and you can save or print them at any time.

3. Checks, subscriptions and payments

• A “check” is one full AI analysis of one video. Free accounts receive a limited number of checks (the initial free checks are granted once per device, to the first account that uses it); Reelio Pro includes a monthly check allowance. Unused monthly Pro checks do not roll over.
• All purchases are processed by Apple through the App Store and are subject to Apple’s terms. Prices are shown at checkout and may vary by region.
• Subscriptions renew automatically until cancelled in your Apple ID settings, at least 24 hours before the end of the current period. If a free trial is offered, it converts to a paid subscription unless cancelled before the trial ends; the paywall states the trial length and the price that follows before you confirm.
• A subscription belongs to exactly one Reelio account. Once an Apple subscription is active on an account, it cannot be activated on a second account and cannot be shared between accounts. If you delete an account that holds a subscription and later create a new one, purchases on that Apple ID remain blocked until we move the subscription across: email support@reel-io.com from the address the deleted account used and we will restore your Pro access to the new account.
• Refunds are handled by Apple under their policies. Unused checks have no cash value and are non-transferable.
• Waitlist bonus. If you joined the waitlist on reel-io.com before launch and confirmed your address there, the first account created with that same email address receives 3 additional free checks, once. One bonus per email address; it cannot be transferred, exchanged or paid out, and it is granted only after the address is verified in the app.
• We may change prices or the check allowance prospectively; changes never apply retroactively to a period you already paid for.

4. Your content

• You keep all rights to the videos you upload.
• You grant us a limited, non-exclusive license to store, transmit and process your video solely to provide the Service (including processing by our AI providers). Your video is deleted automatically once its analysis completes; we retain only the results.
• You confirm you have the necessary rights to any video you upload, including music, footage and appearances of other people.
• You must not upload content that is illegal, infringes others’ rights, or depicts minors inappropriately. We may remove content and suspend accounts that violate this.

4a. If someone brings a claim about your content

If you culpably breach the assurances in section 4 — for example by uploading a video you did not hold the rights to — and a third party brings a claim against us because of it, you will indemnify us against that claim and reimburse the reasonable costs of legal defence.

This applies only so far as the claim is actually caused by that breach and you are responsible for it. It does not apply where you are not at fault, and it does not cover anything we are responsible for ourselves. If such a claim reaches us we will tell you promptly, give you the opportunity to respond, and will not settle or acknowledge it without your agreement. Your mandatory statutory rights are unaffected.

5. AI-generated feedback — no guarantees

Scores, fixes, captions, covers and playbooks are generated by artificial intelligence.They are opinions of a model, not promises. We do not guarantee that following Reelio’s feedback will increase views, engagement, followers or revenue, and we are not responsible for how platforms rank or distribute your content. AI output can be inaccurate — use your own judgment before relying on it.

Marking of AI-generated images

Cover images generated by Reelio are marked as AI-generated in a machine-readable form. Each one carriesContent Credentials (the open C2PA standard) written and cryptographically signed by our AI provider, recording that the image was produced by a generative model. The marking is embedded in the image file itself and travels with it when you export or share it from the app. Please do not remove or alter it.

Two honest limits. Many social platforms strip metadata from images you upload, which can remove the marking after it leaves us — and where a platform asks you to declare AI-generated content, that declaration is still yours to make. And the marking says the image was AI-generated; it is not a claim about anything else.

6. Fair use

You must not abuse the Service: no reverse engineering, scraping, automated bulk analysis, reselling of checks, circumventing quotas or free-tier limits, or using the Service to build a competing dataset. We may rate-limit, suspend or terminate accounts that do.

7. Availability and warranty

We work hard to keep Reelio available, but we provide the Service “as is” and “as available”. We do not warrant that it will be uninterrupted, timely, secure or free from errors, that defects will be corrected, or that it is fit for any particular purpose you have in mind. Reelio is a coaching tool: whether its feedback suits your specific niche, workflow or goal is a judgment only you can make. AI analysis depends on third-party providers and may occasionally be slow or unavailable; if a check is consumed by a failed analysis, contact support and we will restore it.

This section does not limit your mandatory statutory rights as a consumer under German law — including the statutory rights relating to defects in digital products (§§ 327 ff. BGB) — and does not affect our liability under section 8.

8. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For slight negligence we are liable only for breaches of essential contractual obligations, limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. Statutory liability under mandatory law (e.g. product liability) remains unaffected.

9. Termination

You can stop using Reelio and delete your account at any time in the app. While a subscription period you have already paid for is still running, deletion is blocked: cancel the subscription in your Apple ID settings, then delete the account once that period has ended — cancelling never shortens a period you already paid for, and deleting your account does not cancel an Apple subscription, only Apple can do that. This applies to the in-app button only: your right to have your personal data erased (Art. 17 GDPR) is never blocked — emailsupport@reel-io.com and we will erase your account during a running period as well, on the understanding that we cannot refund the remainder of it (refunds are Apple’s to decide). Section 3 explains what happens to a subscription that was bought under a deleted account. We may suspend or terminate accounts that violate these Terms. Sections that by their nature should survive termination (e.g. liability, your content warranties) survive.

10. Changes to these Terms

We may update these Terms as the Service evolves, for example when we add features or when the law changes. The current version is always posted here with its date. Changes that only add options for you, or that we are legally required to make, take effect when posted. Any other material change takes effect for you only once you have accepted it in the app, which we will ask you to do; until then the version you accepted continues to apply, and you can delete your account at any time if you do not agree.

10a. Right of withdrawal (consumers)

If you are a consumer, you have the right to withdraw from the contract for your Reelio account within 14 days without giving any reason. The withdrawal period ends 14 days after the day the account was created.

To exercise it, tell us — Omar Ashour, Rügländer Straße 6, 91522 Ansbach, Germany,support@reel-io.com — by an unequivocal statement, for example an email. You may use the model form below, but you do not have to. Sending your notice before the period ends is enough.

Effects. If you withdraw, we delete your account and the data associated with it as described in the Privacy Policy. The account itself is free, so there is nothing to refund, and using Reelio during the 14 days does not cost you the right to withdraw.

Paid subscriptions are contracts with Apple (section 3), and Apple’s own withdrawal and refund rules apply to them — request a refund at reportaproblem.apple.com.

Model withdrawal form (complete and return only if you wish to withdraw):

— To: Omar Ashour, Rügländer Straße 6, 91522 Ansbach, Germany, support@reel-io.com
— I hereby withdraw from my contract for the Reelio account
— Account created on / email address used:
— Name of consumer:
— Date:

11. Governing law

These Terms are governed by the laws of Germany, excluding its conflict-of-law rules. Mandatory consumer protections of your country of residence remain unaffected.

12. Contact

Questions about these Terms: support@reel-io.com